Legal
Refund Policy
We stand behind our products. If something goes wrong on our end, we make it right — fast.
How refunds work
We always try to fix the issue before processing a refund.
1
You contact us
Email support@arxivia.ai within 7 days of your purchase. Include your email and a short description of the issue.
2
We re-deliver within 24 hours
For technical issues — failed delivery, empty files, system errors — we retry and send your report within 24 hours. Most issues are resolved at this stage.
3
If re-delivery fails — full refund
If we can't deliver within 24 hours, a full refund is processed to your original payment method within 5–10 business days.
✓
Factual errors — manual review
If you believe our report contains a factual error in the data, we review it manually and either issue a corrected report or a full refund.
Author products
Credit-based purchases — Starter ($9), Basic ($29), Pro ($49)
| Situation | Resolution |
|---|---|
| Unused credits — changed your mind | ✕ No refund |
| Credits never expire — they stay on your account | — N/A |
| Credit deducted but report not delivered | ↩ Credit restored |
| Technical system failure during purchase | ✓ Full refund |
Credits never expire. If a report fails to deliver, your credit is automatically restored to your balance — you don't lose anything.
| Situation | Resolution |
|---|---|
| Report not delivered or file is empty | ⟳ Re-delivery in 24h |
| Re-delivery also fails | ✓ Full refund |
| Report contains a factual error at time of analysis | ↗ Manual review |
| Journal became predatory after your report date | ✕ No refund |
| Journal removed from Scopus after article submission | ✕ No refund |
| Disagreement with conclusions | ✕ No refund |
Important: This report reflects the journal's status at the time of analysis. Arxivia is not responsible for changes in journal indexing or quality that occur after the report delivery date.
| Situation | Resolution |
|---|---|
| System found 0 matching journals — no results | ✓ Credit not charged |
| Report not delivered or file is empty | ⟳ Re-delivery in 24h |
| Re-delivery also fails | ✓ Full refund |
| "Results don't match my expectations" | ✕ No refund |
| Situation | Resolution |
|---|---|
| Scanned PDF uploaded — not supported format | ✓ Credit not charged |
| Report not delivered or file is empty | ⟳ Re-delivery in 24h |
| Re-delivery also fails | ✓ Full refund |
| "Recommendations weren't useful" | ✕ No refund |
Editorial products
For journal editorial teams — one-time report purchases
Scopus Exit Risk & Scopus Readiness
| Situation | Resolution |
|---|---|
| Report not delivered or file is empty | ⟳ Re-delivery in 24h |
| Re-delivery also fails | ✓ Full refund |
| Strategy report ($249) not delivered within 72 hours | ✓ Full refund |
| Roadmap report ($149) not delivered within 72 hours | ✓ Full refund |
| Report contains an obvious factual error | ↗ Manual review |
| Editorial team disagrees with analysis conclusions | ✕ No refund |
Strategy and Roadmap reports are prepared manually by our editorial specialists. If delivery is delayed beyond 72 hours without prior notice, a full refund is issued automatically — no questions asked.
Free tools
No purchase — no refund policy applies
Email Checker & Topic Generator
These tools are free to use. No payment is required. The same snapshot disclaimer applies: results reflect data available at the time of analysis and may change over time.
Need a refund or have a question?
Our support team reviews every request personally and responds within 24 hours.
support@arxivia.aiResponses within 24 hours · Mon–Fri